Returns, Warranties and Damages (UK)
All parts supplied by us are subject to our own 30 Days Money Back Guarantee, all parts supplied come with the option to return the item to us for a full refund within a period of 30 Days from receiving the item. The buyer must pay the return shipping for the following reasons; change of mind (buyers’ remorse), units purchased incorrectly by the buyer (accidental orders).
After the 30 Days has expired you are no longer eligible for the money back guarantee, you have up to 90 Days Warranty with ALL parts sold and supplied, this covers your purchase for any goods purchased that develop genuine faults.
In the event that a fault occurs, you must contact us at the earliest convenience and explain your situation. DragonAutoPartsUK reserves the right to decline a faulty goods return in the event that a part has been fitted incorrectly. In order to qualify for a full refund you must produce a receipt for proof of labour during fitting at a VAT registered garage, service centre or via a qualified technician.
To start a return, contact us at info@dragonautoparts.co.uk or call us on 01246 231 500.
If your order has arrived in a damaged condition, we will require photographic evidence to prove the state in which it arrived. In the event that your order was damaged outside of your control we will arrange a collection on your behalf. Prior to the collection we will require you to verify a collection address to send our courier to.
In all cases we advise speaking to one of our representatives over the phone to discuss the situation, even if you are unsure whether you’re eligible for a return, there may be something that we can advise or help with. DragonAutoPartsUK takes no responsibility for faults that arise through advice provided by our staff members or services, we always recommend consulting with a trained professional.
Upon return of your item, the part will be thoroughly inspected prior to refunding your order, all of our parts are discretely security marked! (So we know if you’re trying to fool us 😉)
Smaller items returned are examined in house, however larger/heavier goods such as engines, gearboxes and other complex units returned for faults are subjected to a diagnosis period. During this period, units are dispatched to a third party for a full assessment and cause of failure. This period is between two to four weeks and completely out of DragonAutoPartsUK’s control. Once we have received the diagnosis, we will contact you and confirm whether your return has been approved or denied based on their findings.
In the event that you return an item that doesn’t match what we sent to you, the disparities will be noted, your return could be voided, and your details may be forwarded to the authorities for suspected fraudulent activity.
In the majority of cases, a refund is all that is required, once approved by management, one of our staff members will initiate a refund which will be refunded via the payment gateway you initially purchased the unit with.
International Sales and Returns
DragonAutoPartsUK as our name suggests is based in the UK, as a result of leaving the European Union, complications can arise throughout the shipping process, however we still aim to supply you with your order as quickly as humanly possible.
All international sales placed via our online store or over the phone are priced including VAT within the UK. Your order total will include sufficient postage costings (excluding importing duties and fees) to deliver the parcel to a location you specify. Accurate and legitimate postage locations are to sole responsibility of you the buyer, in the event that you place an order with us containing an incorrect address, please contact us as soon as possible to attempt to rectify the issue, if the parcel has already been dispatched it's highly likely that the parcel destination cannot be edited however we are always happy to attempt to alter the destination where possible.
All shipping details will be provided to the customer at the point of dispatch, whichever carrier is being used will be clearly stated in your dispatch notification emails. Upon arrival in the country of destination, the carrier may request payment of any outstanding duties required prior to delivery. It is the sole responsibility of the buyer to ensure that these fees are settled, including but not limited to any duty payments & distribution fees. Failure to ensure that the duties paid could result in the parcel returning to us. If your order is returned to us due to insufficient delivery details/customs charges not paid/failure to collect from an access point, your order will be treated as a return to us. DragonAutoPartsUK does not accept responsibility for further charges made by carriers surrounding your order.
DragonAutoPartsUK does not accept international returns.
Exchanges
The fastest way to exchange an item for another is to contact us, explain the situation, organise a return, then purchase the correct unit from our online store.
Exchanges required in the event of a buyer error, the buyer will need to purchase the shipping, then order the correct part from our online store or place the order over the phone.
Exchanges required due to Seller error, we (the seller) will organise a courier collection for the incorrect part. Where available, we will exchange the unit for the correct product, alternatively, if the item doesn’t match the listing displayed, please contact us to arrange a replacement if stock availability allows it.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food even the haribos!, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Gift cards are also non-returnable or refundable.
For any other queries in regards to our policies please contact us via the email provided or alternatively call us on 01246 231 500!
